Privacy Policy

Last updated: April 2025

Who We Are

Coventry Surveyor ("we", "us", "our") is a professional surveying practice based in Coventry, West Midlands. Our website address is: https://www.coventrysurveyor.com.

What Data We Collect

When you contact us through our website enquiry forms, we may collect:

  • Your name
  • Your email address
  • Information about the property you are enquiring about
  • Any other information you voluntarily provide in the message field

Our contact forms are powered by HubSpot (portalId: 45109923). HubSpot's own privacy policy applies to data collected through these forms: https://legal.hubspot.com/privacy-policy.

We also use standard web analytics (via our hosting platform) to understand how visitors use our website. This may include anonymised IP addresses, browser type, referring pages and pages visited. No personally identifiable information is collected through analytics.

How We Use Your Data

We use the data you provide to:

  • Respond to your survey enquiry
  • Provide you with a quote for our surveying services
  • Contact you in connection with your enquiry
  • Improve our website and services

We do not sell, trade or transfer your personal data to third parties. We do not send marketing emails without your explicit consent.

Legal Basis for Processing

We process your data on the basis of your consent (by submitting our contact form) and our legitimate interest in providing you with a response to your enquiry, in accordance with the UK General Data Protection Regulation (UK GDPR).

Data Retention

We retain enquiry data for up to 24 months, after which it is securely deleted. You may request deletion of your data at any time by contacting us.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Data portability

To exercise any of these rights, please use our contact form.

Cookies

Our website uses cookies to improve your experience. HubSpot and our analytics provider also set cookies. You can control cookie settings in your browser. Most cookies we use are functional or analytical — we do not use advertising cookies.

Third-Party Services

  • HubSpot: Contact forms and CRM (Privacy Policy)
  • Google Maps: Embedded maps on our Areas page
  • Google Fonts / Font Awesome: Typography and icons

Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on this page with the date of last update shown above.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please use our contact form.